Aims
The Learning Curve welcomes feedback, comments, complaints or assessment appeals and will treat them confidentially. They will all be investigated thoroughly and fairly and wherever possible a remedy found. The information gained will be used to see what we are doing right or wrong to improve our services in the future.
Who is the Learning Curve?
The Learning Curve is contracted and funded to deliver your training course. The Learning Curve is responsible for the quality of your course.
Why give feedback, comment or complain?
We aim to provide the highest standard of service possible, but we appreciate that sometimes things can go wrong or you may like to comment or feedback on something. We would like to learn from any mistakes, comments or feedback we receive to ensure that we continue to improve our service and you can help us to do this.
How can I comment or complain?
If you have a verbal comment or complaint, please initially speak to your tutor/assessor. If you do not feel that your comment or complaint has been actioned after talking to your tutor/assessor, please write to us at our main office address, detailing your complaint. There is a form you can download from our feedback page for postal return or you can use the electronic form on the feedback page to send us an email. Alternatively if you would like to speak to someone about your complaint instead, please call us.
How can I appeal against an assessment decision for an accredited course?
If you are experiencing any difficulty with the assessment process of your course or qualification or with anyone within that process, please contact the Learning Curve and ask for a Candidate Appeal form. This form should be completed and returned to the Learning Curve at our main office address.
How long can I expect to wait to receive a reply?
We will acknowledge your complaint, comment or appeal within 5 working days. If action is required an investigation will then be undertaken with the tutor/assessor concerned. A full reply will follow within 14 days of receipt of your initial comment or complaint. If there is a delay in a full reply, you will be advised within 14 days.
If I am not happy with the outcome, what else can I do?
If you are not happy with the outcome, please write back to us within one month. We will then pass your correspondence to our Quality Team who will review it in line with their policy. Within 10 working days of receiving your correspondence the Quality Team will contact you to let you know how they plan to resolve your comment or complaint.
What will you do with this information?
The Learning Curve reviews all feedback, comments and complaints received to improve the quality of its services and courses. Information received will be held in accordance with the Learning Curve’s policy on Data Protection.
